At Mithai Mansion, we take pride in preparing and delivering fresh, high-quality sweets to our customers. Since our products are perishable food items, we follow a specific refund and return policy as outlined below.

 

 

1. Returns

• Due to the nature of our products (fresh sweets & desserts), we generally do not accept returns once the order has been delivered.

• If you receive a product that is damaged, spoiled, or incorrect, please contact us immediately within 24 hours of delivery. We will review the issue and provide an appropriate solution.

 

2. Refunds

• Refunds may be issued only under the following circumstances:

  • You received the wrong product.

  • The product was damaged or spoiled upon delivery.

  • Your order could not be fulfilled by us.

• Approved refunds will be processed within 5–7 business days, and the amount will be credited to your original payment method.

 

3. Replacements

• In many cases, instead of a refund, we may provide a replacement order of the same item or an item of equal value.

• Replacement eligibility requires you to notify us within 24 hours of receiving the order and provide proof (photo/video).

 

4. Order Cancellations

• Orders may be canceled within 2 hours of placing the order, provided the preparation has not yet begun.

• Once sweets are prepared/shipped, cancellations will not be possible.

 

5. Non-Refundable Items

• Customized or bulk orders for events, weddings, or festivals are non-refundable unless damaged or incorrect.

• Gift cards and promotional items are non-refundable.

 

6. Contact Us

If you have any concerns regarding refunds, returns, or replacements, please reach out to us:

📞 Phone: +91 98793 66936
📍 Address: [your shop/office address